Overnight Customer Service Representative

CVS Health•Work At Home-Florida, FL

1d•$17 - $28•Remote

About The Position

This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. This is primarily a WORK FROM HOME position. However, candidates must live within a 75-mile commutable distance from Orlando, FL or Monroeville, PA and be willing to come onsite for equipment/technical issues, and performance review discussions.

Requirements

Must live within 75 miles of Orlando, FL or Monroeville, PA
1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
1+ years of computer keyboarding experience, skills and aptitude.
Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted.
A secure and private home workspace free from distractions is required.
Must be able to sit or stand for duration of shift (8-10 hours).
Must be able to occasionally lift 25-50 lbs. during a shift.
Reaching and grasping objects at various levels is required.
While performing the essential functions of this job, the employee is required to utilize a keyboard and operate departmental machinery.
High School Diploma or equivalent work experience.

Nice To Haves

Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
Creative problem solvers with a passion for excellent customer service.
Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail

Responsibilities

Effectively handle incoming or outgoing phone calls to patients, clients, and other customers.
Proactively gain patient and order information.
Provide customer education.
Perform routine assessment and problem identification with appropriate escalation to a pharmacist.