Customer Service Representative

Lumbermen's•Byron Center, MI

13d•Onsite

About The Position

Working at our Byron Center Door Division, the Customer Service Team is the main line of communication with our amazing customers, acting as the conduit between our Outside Sales and Production teams. Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration.

Requirements

High School diploma/GED required
1-3 years’ experience in a professional customer service environment
Proficient in Microsoft Office
A friendly, professional demeanor
Ability to be dependable
Strong written and verbal communication skills
Ability to work cooperatively with fellow employee owners
Ability to productively manage tasks and complete work accurately in a timely manner
Ability to effectively move between a variety of tasks

Nice To Haves

College degree preferred

Responsibilities

Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
Production Collaboration – Coordinating with the Order Entry and Production teams as needed to ensure total customer satisfaction