Remote Customer Service Representative

CDS • Lakeland, FL

18h • Remote

About The Position

This is a remote position where the representative will answer incoming calls from client customers and provide information and assistance related to transit services. The role involves using various tools and resources to answer inquiries about transportation services, routes, schedules, trip planning, and fares. The representative will also provide additional information and assistance to internal/external customers, accept ownership for new tasks, and perform other duties as assigned.

Requirements

• Proficient operation of computer and internet.
• Excellent typing skills.
• Good command of business English and possibly Spanish including spelling, grammar, and punctuation.
• Ability to maintain diligence and accuracy while meeting service expectations.
• Ability to provide services based upon prescribed policies and procedures.
• Ability to communicate effectively with customers who may have disabilities, hostile or confrontational.
• Ability to establish and maintain effective working relationships with staff and co-workers.
• Ability to contribute to the accomplishment of team/workplace goals objectives and activities.
• Ability to work without close supervision while staying seated and focused for extended periods of time.
• Approaches customer service with a can-do attitude and helpful demeanor.
• Ability to remain calm and patient; not easily flustered.
• High School/Diploma or GED required.
• Enthusiasm for delivering exceptional customer service.
• Ability to follow directions and procedures.
• Ability to embrace change and remain flexible.
• Self-motivated to succeed in the role.
• Ability to work scheduled shifts as assigned.
• One-year full-time experience taking in-bound customer service calls in a call center environment.

Nice To Haves

• Possibly Spanish language skills.

Responsibilities

• Answers incoming calls from client customers and provides information and assistance related to transit services.
• Escalates calls as necessary to a member of the leadership team.
• Uses Google Maps, RTCSNV website, Swiftly, and other reference materials to answer incoming inquiries regarding transportation services, routes, schedules, trip planning and fares.
• Provides additional information and assistance to internal/external customers as required.
• Accepts ownership for accomplishing new and different job functions as requested.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED