Customer Service Representative

ScanSource • Wade Hampton, SC

17h • $35,000 - $40,000

About The Position

The Customer Service Representative assists sales and customers with post-sales issues, including return merchandise authorization (RMA) issues. The role involves extensive direct phone contact with customers, sales representatives, warehouse staff, a return center, and product managers, as well as handling requests received through the intranet, internet, fax, and telephone. The position's hours are 11:00 a.m. to 8:00 p.m. Regular attendance at the workstation during designated business hours is an essential function.

Requirements

• Above-average computer skills.
• Ability to function as part of a team in a multitasking environment.
• Strong organizational and follow-up skills.
• High school diploma.
• Ability to sit at a computer terminal for long periods.
• Ability to be physically present at the workstation during the position's designated normal business hours.
• Ability to travel 0% to 10% of the time.
• Ability to spend long periods on the telephone and at a computer terminal.
• Ability to lift 20 to 30 pounds.

Nice To Haves

• Some college coursework.
• Proficiency in Spanish, Portuguese, French, or German.
• SAP experience.

Responsibilities

• Handle post-sales customer and sales issues, including RMA-related issues.
• Communicate directly by phone with customers, sales representatives, warehouse staff, the return center, and product managers.
• Receive requests through the intranet, internet, fax, and telephone.
• Provide shipment tracking information, bills of lading, and proof of delivery.
• Provide serial numbers for products shipped from vendors and the ScanSource Inc. warehouse.
• Answer hunt group calls.
• Work with transit carriers on freight credits and shipping-damage claims.
• Work with warehouse personnel to resolve shipping discrepancies.
• Perform other duties as assigned, including ISO support and other operational assignments.
• Maintain regular attendance, an essential function of the position.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off (PTO) each calendar year outside California, prorated based on hire date.
• In California, PTO accrues each pay period at a rate totaling 128 hours annually.
• Eight paid company holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED