Customer Service Representative
AstroTurf•Dalton, GA
•Onsite
About The Position
Responsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.
Requirements
- HS diploma/GED
- 2+ years’ experience in Customer Service
- AS400 experience required
Responsibilities
- Daily communication with customers via email, telephone, face to face, and fax to ensure task are being carried out in a courteous and timely manner
- Communicates with other departments to resolve any issues with orders
- Keep records of customer interactions and transactions, recording details of inquiries, complaints
- Set up new accounts and pricing for Crystal and Turf Outlet
- Assist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.
- Responsible for working open orders, to ensure all orders ship in a timely manner
- Complete credit card form and turn into the correct person to approve
- Work with the management team to stay updated on product knowledge
- Negotiate freight rates and request expedited quotes from truck lines
- Requisitions or purchases supplies from vendors
Benefits
- Health, dental, vision, 401k, life, STD/LTD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
