Customer Service Representative

Allen Lund Company, LLC•La Cañada Flintridge, CA

4d•Onsite

About The Position

Allen Lund Company, a transportation brokerage company founded in 1976, is seeking a Customer Service Representative to join their team. The company has 43 offices and is committed to fostering personal growth, a team-oriented environment, and professional development. They value hiring and retaining the best employees, offering an open and innovative management style. Many employees have been with the company for over 10 years.

Requirements

Self-motivated, enthusiastic team player.
Ability to excel in a fast-paced environment.
Excellent and effective communication skills.
Strong customer service orientation and excellent work ethic.
Effective negotiation and problem-solving skills.
Ability to handle conflict.
Excellent time-management skills with the ability to multitask.
Highly organized and detail-oriented.
Ability to quickly process information and make decisions.

Nice To Haves

Experience in Freight Brokerage/customer service is a plus.

Responsibilities

Manage and distribute produce EDI loads and manual tenders to various offices.
Provide daily service reports and manage/update the DSR for problem loads company-wide.
Coordinate bidding on off-contract loads with value-added services.
Coordinate optimal loading and delivery patterns and times, advising if a load is manageable.
Maintain and increase ALC’s image and reliability with customers.
Communicate with traffic departments on daily issues.
Determine a "fair" price to charge the customer with management approval.
Communicate product compatibility and shipping requirements for dry loads and temperature requirements for produce loads, with management oversight.