Customer Service Representative

Waste Connections

17d•$40 - $44•Onsite

About The Position

Green Team of San Jose, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in San Jose, CA! The schedule will be Monday-Friday 8 hour shift between the hours of 7am and 6pm. The starting pay for this position is $40/hour. The pay range for this job category is $40-44/hour. We also offer great family benefits, 401k with a company match, paid vacation time, etc.! CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Requirements

Ability to read, write, comprehend and communicate in English.
2 years of Customer Service experience.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Nice To Haves

Previous waste experience would be a huge plus!
Bilingual (English/Spanish) preferred but not required.
High school diploma or equivalent preferred.
Experience with MS Word, Excel, and Email preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
Troubleshoot and resolve customer concerns while maintaining a positive attitude.
Cover for the reception desk when necessary.