Customer Service Representative - Hybrid

Rising Medical Solutions • Milwaukee, WI

9d • Hybrid

About The Position

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this role, you’ll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!

Requirements

• 3+ years of customer service experience
• Call center experience is required
• Strong communication and professional phone presence
• Ability to multitask across systems while on live calls
• Detail-oriented with strong documentation skills
• Calm, empathetic, and solutions-focused under pressure

Nice To Haves

• Healthcare, medical billing, or group health experience preferred
• Typing speed of 40+ WPM preferred
• Reliable high-speed internet meeting company standards
• Quiet, distraction-free home workspace
• Ability to work independently and remain engaged during scheduled hours
• The ability to use a computer and its associated accessories in an upright position
• Must live in the Milwaukee, Wisconsin area

Responsibilities

• Handle inbound and outbound provider calls and emails
• Resolve bill-related questions and gather required information
• Deliver clear, professional, and empathetic customer service
• Document interactions accurately in CRM systems
• Follow established SOPs, call handling, and escalation procedures

Benefits

• Health insurance
• 401k with company match
• Paid time off
• Paid holidays
• Beer, soft drinks, and food on Thursday afternoons
• Unlimited coffee!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed