Customer Service Rep(07043) - 462 228th Ave. NE
About The Position
The Customer Service Representative role involves a range of duties within a store environment, including operating equipment, stocking ingredients, preparing products, and handling customer orders via telephone. The position requires the ability to manage inventory, complete paperwork, and maintain cleanliness of equipment and the facility. Training is provided on the job, covering orientation and essential skills. Communication skills are vital for interacting with customers and coworkers, both verbally and in writing, to process orders accurately. Essential functions include performing basic mathematical calculations, making correct monetary change, and utilizing verbal, writing, and telephone skills for order processing. Strong eye-hand coordination is necessary for rapid and accurate movements, and the ability to enter orders using a computer keyboard or touch screen is required. The role operates in various work conditions, including exposure to different temperatures, food odors, dust, and cramped spaces. Sensory requirements include talking and hearing on the telephone, near and mid-range vision, depth perception, and the ability to distinguish hot and cold surfaces. Temperaments suited for this role include the ability to direct activities, perform repetitive tasks, work independently and collaboratively, handle stress, meet quality standards, interact with people, and make judgments and decisions.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
- Must be able to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
- Ability to enter orders using a computer keyboard or touch screen.
- Valid driver's license with a safe driving record meeting company standards.
- Access to insured vehicle which can be used for delivery.
- Navigational skills to read a map, locate addresses within designated delivery area.
- Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
Responsibilities
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
- Deliver product by car and then to door of customer.
- Deliver flyers and door hangers.
Benefits
- Paid sick leave per WA State law.
- Employer sponsored medical benefits for qualifying full-time employees.
- Employee Discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
