Customer Service Representative

Land Vehicles Americas•Stuart, FL

2d•Onsite

About The Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Customer Service Representative within our Customer Service capability. This position reports to the aligned Operations Supervisor and will work in Stuart, FL . The Customer Support Representative (CSR) responds to customers in a courteous, professional, respectful, in a timely manner. The right candidate exhibits strong communication skills and excellent active listening acknowledgment. The CSR role will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Customer feedback is priceless, and this role plays a key role in capturing that feedback. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Document customer feedback from all interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Use problem-solving skills - confident at troubleshooting and investigating for sufficient enough information to resolve customer complaints.
Use communication skills – the role requires a candidate who is patient, empathetic, and passionately communicative, able to put themselves in their customers’ shoes and advocate for them when necessary.
Go the extra mile to engage with customers.