Customer Service Representative

Pepperl+Fuchs Gruppe•New Brighton, MN

17d•Hybrid

About The Position

At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced electronic sensors and automation components enable smooth and safe operations around the globe. We take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued - much like a close-knit family. As we continue to grow, we are excited to welcome a new team member for the following position: Customer Service Representative. Pepperl+Fuchs, a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer service - focused Internal Sales Representative to join our Roseville, MN team. Our industrial automation solutions include sensor technologies and intrinsically explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.

Requirements

High School Diploma or equivalent
Minimum of 5 years of customer service or sales experience
Strong communication, organizational, and problem-solving skills
Ability to work independently and collaboratively within a team environment
Professional demeanor when interacting with customers and colleagues

Responsibilities

Interact daily with customers via phone and email
Take ownership of assigned territory and provide proactive customer support
Manage territory accounts, including order entry, credits, and rebills
Monitor open order reports and proactively resolve delays in the order-to-cash process
Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
Attend customer calls and key account meetings focused on improving performance metrics
Research and resolve customer discrepancies
Upsell and cross-sell products to expand business opportunities
Record new sales opportunities in Siebel (CRM)
Participate in weekly shop floor meetings, product training, and sales improvement sessions
Maintain accurate records and professional communication
Cross-train team members and foster a collaborative, high-performance environment
Perform additional responsibilities and special projects as assigned