Remote Customer Service Representative

SolvOne • Kenosha, WI

1d • Remote

About The Position

SolvOne is seeking a dedicated individual to join our expanding Remote Customer Service Representative Dispatch Team. We provide continuous 24/7/365 service for clients in the Petroleum Industry. When a gas station requires maintenance, our CSRs are the first point of contact, dispatching technicians to resolve the issues. For further details on SolvOne and our services, please visit www.solvone.com.

Requirements

• 1 year of customer service-related experience.
• A strong internet connection.
• Ability to set up a home office with company-provided equipment.
• Must be a resident of Kenosha in the Wisconsin area.
• Positive attitude, great work ethic, and a passion for helping others.
• Dependability and commitment to punctuality and performance.
• Ability to dedicate full attention to work without providing care for others during work hours.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, with strong problem-solving and prioritization skills.
• Successfully pass a computer skills assessment.
• Successfully pass training evaluations.
• Successfully pass the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Dispatch technicians to gas station maintenance locations.
• Handle customer service interactions via phone and computer.
• Learn and apply new information, policies, software, and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Utilize a phone and computer effectively for the duration of the shift.
• Provide superior service to customers.

Benefits

• Work from home
• Pay rate of $18.00 an hour starting.
• Internal growth and wage increase opportunities.
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available.
• Fun and rewarding environment with giveaways and employee recognition programs.
• Small training classes for individual attention.
• Regular coaching sessions.
• Review of quality and performance metrics.
• Recognition for a job well done.
• Medical and dental insurance.
• Long-term disability and life insurance.
• Paid vacation and sick time.
• Holiday pay.
• 401k savings plan.
• Referral bonuses.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees