Customer Service Representative - 3:00pm - 11:30pm, Tuesday - Saturday

ALLEN DISTRIBUTION•Stockton, CA

just now•Onsite

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. This role requires flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, ability to follow directions, strong communication skills, professional appearance, and a commitment to safety. The company values a customer-first approach, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and employee safety.

Requirements

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level.
Follow all written and verbal instructions provided by management, project leader, etc…
Shares all information in a professional and factual manner ensuring the best decisions are made for the company.
Report all issues to your manager/supervisor.
Follows all rules, guideline, and practices.
Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Follow established Dock Safety Policy
Follow safety and security policies and SOPs
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow Standard Operating Procedures (SOP) and specific customer work instructions.
Ensure that all system entries are accurately entered.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customer complaints (i.e. inabilities to meet customer request or customer reported errors).