Customer Service Representative
About The Position
The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. The Customer Service Representative is also responsible for identifying and managing at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.
Requirements
- Customer Service experience, call center preferred
- High school diploma or equivalent
- Able to work independently and within a team
- Excellent organizational and communication skills
- High level of attention to detail plus ability to navigate within multiple systems
- Experience with Microsoft Office Word
Nice To Haves
- 1-2 years of college preferred
- Bilingual – Spanish a plus
Responsibilities
- Handles incoming calls from policyholders, insurance agents and providers.
- Provides information regarding claim benefits, policy status, policy benefits, billing and premium information.
- Identifies and manages at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives.
Benefits
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Dependent Care FSA
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, sick time
- Summer / Flex Fridays
- 401(k)
- 401(k) Match
- Profit-Sharing Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
