Customer Service Representative

Window Genie•Forest Hill, MD

10h•Onsite

About The Position

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning, and more. As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers on the phone and scheduling appointments with new and existing customers. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Requirements

Prior experience for a home service provider is a plus
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Professional appearance and personality
Positive attitude and a commitment to excellent service
Team player who can work independently
Proficient with computers, scheduling tools, CRM systems, and Microsoft Office Suite

Responsibilities

Coordinate delays in schedule with customers and service technicians
Speak with customers about additional services
Manage all incoming and outgoing phone calls
Schedule all jobs, callbacks, and onsite estimates.
Enter all data into the CRM system, including estimates, invoices, and refunds.
Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
Assist owner in all customer-facing aspects of the business including preparing any estimates not completed on-site and forwarding to the customer, as well as preparing and responding to customer emails and managing owner’s email.