Customer Service Representative

Guild Garage Group • Mesa, AZ

11d • Onsite

About The Position

Join Goody Garage Doors – Where Every Call Opens the Door to a Great Career! At Goody Garage Doors, we’re more than just a garage door company — we’re a fast-growing, team-first organization committed to delivering exceptional service and creating real career opportunities. If you love helping people, solving problems, and being part of a supportive team that wins together, this could be the opportunity you’ve been looking for.

Requirements

• High school diploma or equivalent required
• Strong communication and active listening skills
• Organized and able to multitask in a fast-paced environment
• Calm under pressure and solutions-oriented
• Team-focused mindset with a desire to grow

Nice To Haves

• 1+ year of customer service experience preferred (home services or emergency services a plus)
• Prior dispatch experience (residential/emergency services) is a plus
• Bilingual (English/Spanish) is a plus
• Familiarity with ServiceTitan is a bonus (we will train the right person!)

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls with confidence and efficiency
• Communicate with technicians and internal teams to ensure smooth service execution
• Provide timely updates and resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that add value
• Learn our services inside and out to become a trusted resource

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED