Customer Service Representative

Exacta Land Surveyors LLC • Jackson, OH

just now • Remote

About The Position

Trueline provides all types of residential, commercial, construction, and ALTA/NSPS surveys and lien searches, with a commitment to accurate and timely delivery to our clients. Our surveys provide an essential component for real estate-type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents. Trueline is a Joint Venture between Exacta Land Surveyors and Anywhere Integrated Systems. We are seeking a detail-oriented, self-motivated Customer Service Representative to manage the full lifecycle of incoming survey orders — from intake and vendor assignment through delivery and client communication.

Requirements

• High school diploma or GED required
• 2+ years of customer service experience required
• Strong attention to detail with the ability to maintain accuracy at volume
• Comfortable with repetitive, process-driven workflows and able to balance competing demands without losing sight of client expectations
• A positive, flexible, solutions-oriented approach to the work — someone who stays composed under pressure and is genuinely committed to client service
• Self-directed and able to manage a high-volume queue with minimal supervision
• Clear written and verbal communication skills; able to respond to questions professionally and knowledgeably
• Proficient in Microsoft Office (Outlook, Word) and comfortable learning new software and cloud-based tools independently
• Valid driver's license and appropriate automobile insurance may be required

Nice To Haves

• Associate's or Technical degree or higher preferred
• 5+ years preferred
• Experience with order management, CRM, or other job-related technology a plus
• Experience in real estate, title, or survey industries a plus
• Familiarity with lien search orders and estoppel reports a plus

Responsibilities

• Monitor and process incoming order files on an hourly basis, uploading and entering orders into the order management system
• Assign survey orders to appropriate vendors based on geography and capacity
• Communicate order confirmations, status updates, and deliverables to clients primarily via email
• Review completed survey deliverables for accuracy prior to client delivery; identify and resolve errors
• Respond to client inquiries regarding quotes, order status, and corrections
• Process order cancellations according to established procedures
• Generate and distribute monthly client statements
• Escalate complex or non-routine issues to the appropriate internal contact
• Perform light accounting tasks, including bill entry and vendor information coordination

Benefits

• Medical, dental, and vision insurance
• Company-sponsored life and disability insurance
• Voluntary benefits — accident, critical illness, life, short- and long-term disability
• Health savings account
• 401(k) with company match
• Seven paid holidays per calendar year
• Paid time off
• Childbirth recovery leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED