Customer Service Representative

Momentive•Niskayuna, NY

1d•Onsite

About The Position

In this role, you will be the primary point of contact for customers and distribution partners, supporting them throughout the full Order‑to‑Cash journey. This means helping customers place orders, coordinating delivery, resolving issues, and ensuring accurate invoicing and payment, making sure the process runs smoothly from start to finish. You will work closely with internal teams such as SIOP, Logistics, and Quality to address order questions, delays, or changes, while keeping customers informed every step of the way. As an extension of the Commercial organization, you will provide proactive support to Sales, help protect profitability, and consistently deliver a positive customer experience by meeting or exceeding customer expectations. Please note that this role requires on-site presence five days per week, Monday through Friday.

Requirements

Customer-focused mindset, with some experience in customer service and a desire to build strong relationships across diverse internal and external stakeholders combined with a technical or business education background.
Familiarity with SAP (SD module) or a strong interest in learning enterprise systems
Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments.
Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs.
Maintains composure and professionalism under pressure.
Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes.
Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored.
Effective communicator, both written and verbal, with an interest in developing customer relationship skills.

Nice To Haves

Experience in chemical industry

Responsibilities

Serve as the prime contact for order-related activities for Momentive.
Build and maintain business relationships with Customers through multiple communication channels; Work with associates within his/her department and across the organization to achieve optimal customer satisfaction; Input new order requests and manage modifications and cancellations for both manual and electronic order communications; Coordinate with plants to support on-time order shipment and manage order issues to ensure they are clear for shipment.
Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer-specific requirements; Ensure appropriate delegation of authority is documented and followed, and perform all duties in compliance with company policies and procedures.
Facilitate actions between multiple departments to meet customer-specific needs; Inform sales representatives of current customer activity and order statuses as appropriate.
Work in partnership with the credit department and plants to ensure orders are invoiced and processed promptly; Communicate proactively with customers on requirements, order statuses, forecast, open complaints, etc., to ensure customer satisfaction; Cross-train and provide backup for other customer service team associates as required.
Participate in both internal and external order management audits.
Other duties as assigned

Benefits

Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
Short term disability with 100% base salary coverage.
Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
25 days of Paid Time Off (PTO) plus paid holidays.
Additional time off with years of service.
401k savings plan with 5% employer match plus additional contribution based on years of service.
Student debt pay-off program.
Professional development programs and courses.
Wellness programs and financial education.