Customer Service Representative - Tesla Collision Repair - No Weekends
About The Position
Murray’s Collision Group is seeking an experienced Customer Service Representative for their Des Moines collision repair facility, which is their highest-volume location and a designated Tesla repair center. This role will also support their Burien satellite location. The position is coordination-heavy and involves customer communication, insurance claim processing, and managing shop workflow. The ideal candidate will be comfortable interacting with insurance adjusters and customers. About Us: Murray’s Collision Group is a family-owned collision repair company with multiple locations in the Puget Sound area, operating under the CARSTAR and Fix Auto brands. They emphasize quality repairs, strong customer relationships, and a dedicated team.
Requirements
- 1–2 years of customer service experience in a professional office, high volume call center, medical, legal, automotive, or similar environment
- Comfort managing multiple concurrent tasks and priorities
- Strong written and verbal communication skills
- Proficiency in Microsoft Office
- Valid driver’s license with an insurable driving record
- Professional appearance and demeanor
Nice To Haves
- Experience with CCC ONE or other shop management systems is a plus
Responsibilities
- Check customers in for repairs, collect signed authorizations, and document vehicle condition at drop-off
- Create Repair Orders (ROs) and prepare complete file documentation
- Coordinate DRP assignments and communicate with insurance carriers as needed
- Educate customers on the repair process – insurance claims, rental coordination, payment procedures, and timelines
- Attend daily production meetings and provide customers with accurate repair status updates via phone, text, or email
- Schedule estimate appointments and vehicle drop-offs
- Print final bills and warranties, explain warranty coverage, and collect payment at delivery
- Capture Google reviews and encourage customer feedback
- Maintain an organized front office and manage multi-line phone calls throughout the day
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
