Customer Service Representative

Coos Bay North Bend Water Board • Coos Bay, OR

3d • Onsite

About The Position

Join our team as a Customer Service Representative and play an important role in creating a positive experience for every customer we serve. In this front-line role, you’ll help customers with payments, billing questions, account updates, and general service needs while keeping daily office operations running smoothly. If you’re organized, dependable, and enjoy helping people, this could be a great fit.

Requirements

• High school diploma or GED required.
• One year of experience in customer service, cashiering, bookkeeping, or a related office support role preferred.
• Comfort using computers, standard office equipment, and everyday business software.
• Strong communication, organization, and customer service skills with a dependable, team-oriented approach.
• Valid driver’s license and insurable driving record required upon hire.
• Drug testing and a criminal background check are required.

Responsibilities

• Provide friendly, professional service to customers in person and over the phone.
• Accept and process customer payments while maintaining accurate records and cash handling practices.
• Assist customers with account setup, account changes, service questions, and billing-related inquiries.
• Answer incoming calls, resolve routine questions, and direct more complex issues to the appropriate team.
• Support daily office operations through administrative tasks, reports, deposits, and other clerical duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED