Customer Service Representative
About The Position
Functions as a customer service-oriented salesperson. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful employees must be able to remain calm when customers are frustrated and have experience of working with computers. Requires multi-tasking abilities by taking sales calls and customer service-related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.
Requirements
- Computer skills: Windows applications and typing skills
- Strong ability to multi-task
- Bi-Lingual role only: Must be fluent in spoken and written Spanish
- High school diploma or equivalent
- Sales / Customer Service experience preferred
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of administrative procedures
- Experience with numeric, oral, and written language applications
- Product knowledge
Responsibilities
- Processes orders, forms, applications, and requests
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Assists new and existing customers through the online order process
- Answers calls coming into the center pertaining to various customer service issues
- Takes complaint calls, documents issues that arise at stores, and emails them to upper management
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
