Customer Service Representative

Agile Cold Storage • Gainesville, GA

6h • Onsite

About The Position

Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions headquartered in Alpharetta, Georgia. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement. The Customer Service Representative will be responsible for responding to customer inquiries, scheduling appointments, communicating with various stakeholders, ensuring proper invoicing, generating paperwork for work orders, reviewing order details, researching issues for credits/debits, and providing clerical support.

Requirements

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
• Clerical skills in managing files and records, and other office procedures and terminology.
• Ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
• Strong communication skills with the ability to read and speak English.
• Must be able and willing to complete a pre-employment basic math skills test.
• Must be able and willing to complete a pre-employment background check and drug screen.
• Strong Teamwork skills.
• Proficient knowledge of English and math skills.
• Capable of following written and verbal instructions.
• High attention to detail.
• Organizational and time management skills.
• Know and follow proper office and safety protocols.
• Know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance.

Nice To Haves

• High School Diploma or GED.

Responsibilities

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
• Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
• Review order details and ensure they are following Company policies and procedures.
• Research issue, obtain supporting paperwork, get approvals and process credits / debits.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Provide coverage for other team members.
• All other duties as assigned.
• Accurately enter orders in the WMS.
• Perform work in a safe manner following all Company safety rules.
• May perform other duties as may be assigned to fulfill Agile’s objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees