Customer Service Representative

Tidy Services•Salem, VA

6d•Onsite

About The Position

The Call Center is part of a bigger team of people who are the frontline role in providing customers with exceptional experiences. The job encompasses customer service, sales, accounting (accounts receivable) and daily interaction with the Operations Team. The daily work environment is fast paced with constantly changing opportunities where full product and process knowledge are required. Independent commitment to excellence will produce the best performance. The position also requires industry knowledge, product awareness, and an ability to sell value. Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning. Tidy Services is still that local family-owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living. Tidy Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Requirements

High school diploma or GED
1-2 years’ experience in call center, customer service, and/or reception position
Knowledge and experience using Microsoft Office and Gmail.
Experience with databases and spreadsheets.

Responsibilities

Product knowledge and pricing. Be able to offer all available products to the customer or caller so they can make an informed decision about their rental and service selection.
Operational knowledge. Have a complete understanding of order fulfillment, so that all critical items are covered and incorporated into each customer order.
Complete understanding of the entire customer service process including order entry, complaint handling, inventory availability, service issues, and accounts receivable.
Handle customer management through email and extensive phone communication.
Technology knowledge. Be able to work with all software the company uses to manage and maintain customers.
Create proposals including cost estimates using basic spreadsheets.
Be ready and able to answer any inbound telephone call, including redirecting to the appropriate department if not Sales/Customer Service.
Educate customers on operational standards that enable 100% customer satisfaction.
Assisting with collections to ensure customer accounts are paid promptly.
Other duties as assigned, including administrative duties.