Customer Service Representative

Doginhaus•Park City, UT

18d•Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Doginhaus, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
Ability to work well with others as a team player.
Flexibility in schedule, including willingness to work evenings, weekends, and holidays as needed.
Attention to detail and great organizational skills.
Able to handle/transport dogs of all sizes by leash.
Able to remain upright and busy throughout a hectic shift.
Passion for working with animals.

Nice To Haves

Previous experience in a customer service role.
A drive to meet and exceed client expectations.

Responsibilities

Greet pets and their humans when they arrive at the resort.
Answer phone calls and emails, providing information about boarding, grooming, and daycare services.
Provide basic information about pet care and resort policies.
Schedule appointments and manage reservations.
Assist with check-ins and check-outs for daycare, boarding, and grooming.
Contact veterinarians to obtain vaccine or other needed information.
Use kennel software to book appointments, make notes, and obtain relevant information.
Communicate with grooming and kennel staff regarding dogs and their needs.
Escort dogs to play areas/kennels/etc.
Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
Ensure the appearance of the office and oneself is professional and appealing to clients.