Customer Service Representative- Nights

Points East Veterinary Emergency Fayetteville•Fayetteville, NC

5d•Onsite

About The Position

Points East Veterinary Emergency Hospital in Fayetteville, North Carolina is currently seeking a Customer Service Representative to join a strong team of ER doctors as we expand and grow in our beautiful 7,000 square foot facility. This role involves working weekends from 12PM-12AM and some weeknights from 6PM-2AM. Points East Veterinary Emergency Hospital has provided after-hours small animal emergency care to the Fayetteville region for over 30 years, serving over 40 referring hospitals. We benefit from having three sister emergency hospitals, each located less than two hours from Fayetteville, fostering a collaborative environment for sharing ideas, inventory, staff, and protocols. Fayetteville is North Carolina’s fifth-largest city, experiencing significant growth and offering a vibrant culture, military history, a historic downtown, museums, diversity, good food, and friendly people. It's also conveniently located near Raleigh, Wilmington beaches, and Pinehurst golf courses.

Requirements

Strong communication skills
Ability to work independently, prioritize tasks, and meet deadlines
Commitment to maintaining the highest standards of accuracy and compliance
Gets excited about business process improvement
Always looking to make processes more efficient and effective using technology
Willing to listen and try new things and other people’s ideas
Intermediate computer proficiency
Basic arithmetic skills
Ability to maintain confidentiality
Excellent organizational, time management, and prioritizing abilities
Personable, empathic disposition
Capacity to work well during distressing situations
Ability to sit for extended periods of time and walk intermittently
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers
Ability to stand for extended periods of time.
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Nice To Haves

Previous veterinary or healthcare experience preferred.
Familiarity with veterinary software is advantageous

Responsibilities

Greeting and interacting with clients in a friendly, professional, efficient manner
Schedule appointments and maintain and update appointment calendar
Comforting and reassuring clients in times of duress
Receiving and managing incoming calls
Assist in reviewing estimates and clarifying payment options, including processing payments.
Obtaining client written documentation, including consent forms
Relaying basic medical information to clients as directed by a veterinarian or technician
Assisting the triage process by escalating client emergencies
Maintain and update client records and patient information.
Assist with administrative tasks, such as filing, data entry, and inventory management.
Address and resolve client concerns or issues promptly and courteously.
Other duties as assigned