Customer Service Representative, Marathon City, WI

Marathon Cheese • Marathon, WI

1d • Hybrid

About The Position

Marathon Cheese Corp (MCC) is currently seeking a friendly and outgoing Customer Service Representative to join our team in Marathon, WI. As a CSR with Marathon Cheese you will be a front line ambassador for all MCC customers. Key duties include handling internal and external emails and phone calls and directing communication amongst internal departments. Essential skills are: excellent written and oral communication, critical thinking, problem solving, patience, empathy and most importantly being a team player. You will report the Customer Service Supervisor and be part of a growing department with endless opportunity.

Requirements

• High school diploma or equivalent required
• High level of written and oral communication skills
• Critical thinking and problem-solving skills
• Basic computation
• Self-starter who can work independently or within a group
• Strong attention to detail
• Accuracy and proficiency in typing and data entry
• Comfortable with troubleshooting
• Ability to interact professionally with customers and co-workers
• Excellent organizational and time management skills. Able to prioritize tasks on the fly
• Team player. Be ready to jump in where needed during the day and learn all positions to backup for department PTO
• Familiarity with Microsoft products: Outlook, Excel, Word & PowerPoint
• Empathy, patience, and care in every interaction with customers and co-workers

Nice To Haves

• Customer service experience and experience working in SAP operating system is preferred
• Experience using SAP operating system a plus

Responsibilities

• Customer order management, including order entry
• External communication with customers; coordinating order changes and reporting missed shipments
• Internal communication with production personnel such as production schedulers and shipping departments at all 4 locations to give customers a smooth experience
• Work closely with Business Development on internal new customer and new item setup processes
• Internal communication of customer discontinuation of items or business as needed
• Prepare internal documents for billing obsolete packaging and customer credits
• Coordinate the communication of customer complaints for investigation and response
• Working in various customer portals for order management
• Any additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED