Customer Service Representative Louisville KY

MIDWEST ENVIRONMENTAL SERVICES INC•Cincinnati, OH

5d•Onsite

About The Position

Midwest Environmental Services Inc. has been operating for over 40 years within the environmental services industry. With locations in Ohio, Kentucky, and Indiana we specialize in industrial cleaning, industrial waste disposal, materials recycling, emergency response, used oil recycling, waste water disposal services, material storage, and site remediation. Midwest prides itself on being an industry leader in providing expert Hazardous and Non-Hazardous Transportation needs for a wide range of industries nationwide. The Customer Service Representative (CSR) serves as the primary point of contact between Midwest Environmental Services, Inc. and its customers, while collaborating with multiple Midwest departments to ensure accurate setup of new customer accounts and adherence to all procedures. This role is essential to supporting Midwest’s mission by providing safe, compliant, and responsive environmental services. The CSR is responsible for delivering exceptional customer service, addressing customer inquiries related to services and orders, coordinating environmental service requests, processing waste transportation, and disposal documentation, maintaining accurate customer records, and ensuring timely communication between customers, operations, transportation, and management teams.

Requirements

Minimum of two (2) years of customer service experience.
High school diploma or equivalent required
Excellent verbal and written communication skills.
Extensive knowledge of environmental waste regulations and procedures.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong Analytical and critical thinking skills.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Energetic and professional attitude.
Ability to work well in a high-paced and at times stressful environment.
Ability to work independently or with a team.

Nice To Haves

Experience in environmental services, transportation, waste management, logistics, industrial services, or related industries preferred.
Experience working with multiple departments and managing customer accounts preferred.
associate degree or bachelor’s degree in related field preferred.

Responsibilities

Serve as the first point of contact with customers via phone, email, and online inquiries.
Sets up new customer accounts in the company management software and customer databases.
Confer with customers to provide information about products or services, takes and/or enters orders, cancels accounts, or obtains details of complaints.
Follow up with customers to ensure satisfaction, and appropriate changes are made to resolve service issues.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Monitor service completion and communicate updates to customers.
Performs other tasks and duties upon business needs.