Customer Service Representative (20-44 Personal Lines -OR- 2-20 P&C license is REQUIRED)

GEICO • Tampa, FL

10d • $59,000 - $69,000 • Hybrid

About The Position

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs, policy changes, address billing inquiries, or provide recommendations as you deliver world-class service. GEICO offers a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Requirements

• Customer-facing role with 1-2 years of experience
• Active Personal Lines or Property & Casualty license required (we train you and cover exam fees).
• High School Diploma or GED required
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• 3+ years of customer-facing experience
• College degree

Responsibilities

• Manage incoming calls, messages, billing questions, policy updates, and offer recommendations.
• Resolve customer concerns ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Benefits

• Starting Salary: $29.28 per hour/$59,000 annually and $34.24 per hour/$69,000 annually.
• Differentials: +10% for evening shifts; +20% for weekends.
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED