Customer Service Representative - Dispatching/Follow Ups

NEST•Sewell, NJ

9d•Onsite

About The Position

The ACT Support Associate - Dispatching & Follow Ups role is a fast-paced position focused on supporting integrated facilities management. The associate will be responsible for connecting clients, service providers, and internal teams to ensure smooth operations. This role involves being the first point of contact, dispatching and scheduling service providers, tracking work orders, confirming service completion, and problem-solving. The ideal candidate enjoys high-energy environments, is a team player, a strong communicator, and an organized multitasker.

Requirements

High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and chat
Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and service level agreements (SLAs)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy