Customer Service Representative

Fix-It 24/7 • Wando, SC

21d • $18 - $20 • Onsite

About The Position

The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible. Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!

Requirements

• Willing to undergo background and drug tests in accordance with state and federal law
• High school diploma or equivalent
• Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over the sponsorship of an employment Visa at this time.

Nice To Haves

• Previous call center, customer service, or dispatching experience
• Clear written and verbal communication skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively

Responsibilities

• Answer inbound calls from prospective and current customers
• Accurately enter customer and appointment information into ServiceTitan (CRM)
• Schedule appointments
• Make outbound calls to customers to schedule jobs
• Dispatch on-call technicians to urgent customer needs

Benefits

• $18-20 Hourly + Performance Bonus and Incentives
• Health Insurance (with a fully company-paid option), dental, vision, and life insurance
• 2-week PTO
• 6 paid holidays + 1 PTO Day in your birthday month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED