Customer Service Representative

Hunt's Services • Fife, WA

4d • Onsite

About The Position

Hunt's Services is a locally owned business serving Pierce and King counties. We are competitively priced, fast and highly reviewed by our customers. Our 5 star service begins with our call center. We are seeking individuals capable of empathizing with customers who are sometimes facing their most challenging days. If you lead with empathy and have excellent customer service skills, we want YOU!

Requirements

• Must love people and helping people!
• A premium level of customer service is our standard!
• Someone who truly wants to contribute to the success of our company!
• Reliable! Someone who shows up and has minimal absences!
• Someone who wants to grow, loves a challenge, and handles high pressure environments with tenacity!
• High school diploma, or equivalent.
• 2 years experience as a customer service rep in a Call Center environment

Nice To Haves

• Ability to defuse situations with disgruntled customers.
• Driven and self starter work ethic.
• Experience in outbound calling is preferred
• Experience with Service Titan is preferred.

Responsibilities

• Consistently providing the highest level of customer service to our customers, both new and existing.
• Responding to incoming phone calls in a prompt and courteous manner.
• Directing phone calls to verify the accuracy of scheduling information.
• Creating thorough documentation for technicians before they complete their assigned tasks.
• Conducting follow-up calls with customers and assisting them with online scheduling.
• Proficiently resolving issues and addressing problems as they arise.
• Offering referrals as needed for services not offered within our scope.
• Embrace training opportunities for growth within the company
• Engage in team building and weekly meetings
• Comfortable with prospecting and conducting outbound calls
• Meets monthly metrics
• Reports to the Call Center Manager

Benefits

• Medical
• Dental
• Vision
• 6 paid holidays
• Paid Vacation
• Paid sick leave
• 401k retirement with a 3.5% company match (eligible after one year of employment)
• Weekly pay!
• On-the-job training
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED