Customer Service Representative

TEKsystems•Escondido, CA

13d•$21 - $21•Onsite

About The Position

We are seeking a Bilingual Customer Service Representative to join a fast-paced healthcare support team. This role is ideal for individuals who enjoy helping others, thrive in a customer-focused environment, and possess strong communication and problem-solving skills. You will serve as a primary point of contact for callers, providing information, resolving concerns, and delivering an exceptional customer experience.

Requirements

High School Diploma or equivalent.
Must be bilingual.
Strong verbal and written communication skills.
Ability to multitask in a fast-paced, evolving environment.
Basic proficiency with Microsoft Word, Outlook, and internet navigation.
Strong keyboarding and computer skills.
Ability to work effectively both independently and within a team.

Nice To Haves

Previous customer service experience.
Experience working in a healthcare environment.
Familiarity with medical records, Release of Information (ROI) processing, fax management, and queue management.
Experience handling high-volume phone interactions.

Responsibilities

Respond to inbound calls and identify caller needs, questions, and concerns.
Analyze issues, determine appropriate resolutions, and provide timely support.
Maintain high levels of customer satisfaction through professional and compassionate service.
Educate callers on available programs, services, and benefits.
Accurately document customer interactions using company systems and tools.
Partner with internal teams to resolve complex issues and escalate concerns when necessary.
Follow up on escalated cases to ensure timely resolution.
Develop rapport with callers and adapt communication styles to meet individual needs.
Meet or exceed established performance, quality, attendance, and call center metrics.
Manage fax queues and support healthcare-related documentation processes as needed.