Customer Service Representative (401k)

Canon Recruiting Group•Jacksonville, FL

5d•Onsite

About The Position

RBC 401K Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions. Training Hours – Monday through Friday 9am -5:30pm EST. Upon completion of training, employees will transition to the schedule selected at the time of the offer. Multiple shifts are available, including Monday-Friday, Monday-Tuesday-Wednesday-Saturday, Monday-Tuesday-Wednesday-Sunday, Monday-Tuesday-Thursday-Friday-Saturday, Monday-Tuesday-Thursday-Friday-Sunday, Monday-Tuesday-Friday-Saturday, and Monday-Tuesday-Friday-Sunday, with various start and end times.

Requirements

2 or more years of customer service experience.
Ability to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint.
Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constant changing call center environment.
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients.
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
Positive attitude that embraces coaching as an opportunity to improvement in current role.
Ability to handle confidential matters and sensitive information in a responsible manner.
Ambitious and self-motivating.
Consistent daily attendance is required.
Punctuality.
Must be comfortable participating in virtual training while onsite.
Ability to lift up to 30lbs.
Use of computers and technology.