Customer Service Representative

Solis Health Plans

19h•Onsite

About The Position

Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued. Our company has doubled size and we have experienced exponential growth in membership from 2,000 members to over 8,000 members in the last year! Join our winning Solis Team!

Requirements

Minimum of a High School diploma or equivalent combination of education and experience.
Minimum of two years of Customer Service experience with a preference of Healthcare.
Computer knowledge is required including experience with Microsoft Office.
Ability to apply common sense understanding and carry out instructions.
Ability to work effectively, independently and in a team environment.
Excellent customer service skills.
Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization.
Must be patient in dealing with an elderly population and sympathetic to hearing and vision deficiencies.
Must be self-motivated, organized and have excellent prioritization skills.
Must be able to work in a fast-paced environment
Fluency in Spanish and English required

Nice To Haves

Efficient Data Entry and Typing Speed preferred

Responsibilities

Enters and documents Over the Counter Medication orders via phone, mail, or email for members into fulfillment data base.
Enters all received OTC (Over the Counter) medication orders daily.
Assists members with issues such as: OTC resolution, medication delivery status and related questions.
Ensures accuracy of all documentation related to OTC orders.
Follows-up with members in reference to any issues or complaints to ensure customer satisfaction.
Communicates effectively with other professionals and support staff in order to achieve positive customer outcomes.
Communicates with delivery personal (Dot Express, etc.) in regards to ensuring orders are distributed in a timely manner.
Promotes and contributes to a positive, problem-solving environment.
Assists customers, family members, medical centers and others with concerns and empathy; respect their confidentiality and privacy in order to communicate with them in a courteous and respectful manner.
Complies with company policies and procedures and maintains confidentiality of member’s demographics in accordance with state and federal laws.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Participates in meetings, trainings and in-service education, as required.
Assists manager in other duties assigned as needed.