Customer Service Representative

TEKsystems•Pensacola, FL

15d•$20 - $20•Hybrid

About The Position

TEKsystems is currently searching for career-driven candidates interested in a Member Services Representative opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area! This role involves responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. The representative will provide information regarding Client's products and services, demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Additionally, the role includes performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts, and advising members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements

High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment

Responsibilities

Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.