Customer Service Representative

MW Components•Town of Scott, WI

7h•Onsite

About The Position

MW Springs - Northen Wire is currently looking to add a Customer Service Representative to our team in Merrill, WI. The Customer Service Representative (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR will facilitate communications with outside sales, the customer, and the division.

Requirements

High school diploma or equivalent
Minimum three (3) years' Customer Service experience
Experience working with data and order entry.
Experience in a manufacturing setting
Excellent organizational skills.
Self-starter.
Attention to detail.
Competency in Microsoft Office Programs.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.

Nice To Haves

Associate degree
Experience with Visual is a plus

Responsibilities

Manage customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order report. Check with production and purchasing on status of open orders.
Back up customer service on order entry (for vacations).
Back up Receptionist with answering phones.
Be the liaison between production and customer service.
Enter ASN’s on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.
Provide coverage for receptionist positions when necessary.
Additional duties as required by Supervisor/Management