Sr CSR

Vertical Cold Storage LLC•Indianapolis, IN

18h•$20 - $22•Onsite

About The Position

Vertical Cold Storage is looking for an experienced Customer Service Representative to join their team. This role is responsible for customer satisfaction of assigned account activity, ensuring transactions are processed accurately, timely, and within established processes and procedures. The position operates on a 2nd shift, Monday through Friday from 4pm to 12:30am, with expected overtime on Saturdays and/or Sundays as needed.

Requirements

High school diploma or its equivalent
2-3 years customer service or warehouse office experience
Strong computer skills in Word, Excel, Outlook
Attention to detail
Problem solving abilities
Excellent communication skills with ability to read and write English

Nice To Haves

Prior warehouse/distribution experience preferred

Responsibilities

Act as liaison between the warehouse and the customer, responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively.
Report any customer feedback to management, including any signs of dissatisfaction.
Check drivers in/out and assign doors in coordination with dock operations, notifying the warehouse of arrival and schedule.
Ensure receipts for product are accurately entered in the system following established processes, procedures, and customer instructions.
Finalize receipts to confirm counts, verify discrepancies, document them, and ensure product is accurately located in the system.
Validate orders are accurately entered according to established processes, procedures, and customer instructions, and communicate them effectively to warehouse staff and all affected personnel.
Ensure product is allocated to orders in line with customer instructions and has been properly processed and shipped from the WMS system.
Follow established procedures to ensure the customer is accurately billed for services in a timely fashion based on established tariff rates and any negotiated rates.
Resolve problems by clarifying issues, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or company procedures.
Operate a multiple phone line system, ensuring expedient and courteous response.
Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support assigned duties of management to assist in the business of the facility.