Customer Service Representative - Part-Time (Monday - Friday, 5:00pm - 10pm)
About The Position
Veterans United is seeking a Part-Time Customer Service Representative to join their team. This role involves being the primary point of contact for callers, guiding them to the answers they need regarding VA loans. The position is in a fast-paced, supportive call center environment that operates 24/7. The specific shift for this part-time role is Monday - Friday, 5:00pm - 10pm. The company emphasizes compassion, connection, and a close-knit team atmosphere. They are looking for individuals with translatable skills and a willingness to learn, rather than specific degrees or extensive experience. The company's mission is to help Veterans and military families become homeowners, and they value passion, fun, integrity, and enhancing lives.
Requirements
- Ability to thrive in fast-paced environments and learn quickly.
- Basic understanding of the loan process or willingness to learn it quickly.
- Stellar phone skills.
- Solid work ethic.
- Dependability, efficiency, and great communication skills.
Nice To Haves
- Background in customer service, retail, or hospitality.
Responsibilities
- Answering incoming calls and connecting callers to the right department.
- Providing customer service and answering basic questions about VA loans.
- Sending emails or instant messages to help resolve issues.
- Handling challenging situations with patience and professionalism to ensure borrowers feel heard and supported.
Benefits
- Training and development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
