Customer Service Representative - Hueneme Port Team
About The Position
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. The Customer Service Analyst is responsible for supporting OEM parts operations, inventory control, and reconciliation activities related to Port Installed Options (PIO). This role manages parts tracking, discrepancy investigations, reporting, and repair order processing while ensuring inventory accuracy and operational efficiency. The position works closely with warehouse operations, VPC, and OEM customers.
Requirements
- Excellent written and communication skills
- Strong interpersonal skills
- Ability to work with all levels of management
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational, problem-solving, and analytical skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Good judgment with the ability to make timely and sound decisions
- Commitment to excellence and high standards
- Must be able to speak, read, write, and understand in English
- H.S Diploma/G.E.D Required
- 1 - 2 years of direct experience in inventory control, logistics, or warehouse operations
- Valid CA Driver's License Required
Nice To Haves
- Associates Degree Preferred
Responsibilities
- Manage PIO/Parts inventory control and variance reconciliation
- Monitor and reconcile VELES and AMOS inventory transactions
- Investigate inventory discrepancies, shortages, and open PIO issues
- Track and reconcile PIO by VIN, repair orders, and claims processing
- Verify shipment receipts against packing slips and system records
- Perform and support physical inventories and cycle counts
- Monitor open units, decommitted units, and Delivery Zone (DZ) inventory
- Ensure uninstalled parts are properly returned and documented
- Prepare reports, pull lists, and inventory reconciliation documentation
- Coordinate with VPC, warehouse, and OEM representatives to resolve operational issues
- Support daily warehouse and parts distribution operations
- Provide customer support and respond to operational inquiries
- Assist with data analysis, reporting, and process improvement initiatives
- Maintain accurate records and documentation within company systems
- Support compliance with company procedures and inventory control processes
- Other duties as assigned
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, 14 Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement
- 401(k) with Generous Matching
- Referral Bonuses
- Auto Allowance
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
- Discretionary Bonuses
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
