Customer Service Representative

Tower Loan • Hattiesburg, MS

8h • Onsite

About The Position

Tower Loan’s Customer Service Representatives deliver customer service, build relationships, and help customers find appropriate financial solutions. The role includes processing payments and loan applications, supporting loan production, maintaining cash and accounting records, and completing office administrative tasks. Tower Loan offers training and opportunities for career growth, including advancement into leadership roles. This is a full-time, on-site position with competitive pay, performance-based incentives, and benefits. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with some extended weekday hours as needed and possible Saturday work.

Requirements

• High school diploma or GED.
• Valid driver’s license and reliable vehicle.

Nice To Haves

• Cash handling experience.
• Sales experience.
• Customer service experience.

Responsibilities

• Build customer relationships by providing excellent service and promoting relevant financial solutions.
• Receive and process customer account payments.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including accurately balancing and preparing deposits.
• Perform office administrative activities, including checking branch mail, filing, and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision options; Employee Assistance Program; and life insurance.
• 401(k) match of up to 3%.
• Paid time off: 16 days per year after one full year, with cash back for unused time.
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentives and employee referral bonuses.
• Participation in charitable campaigns.
• Comprehensive training programs and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED