Customer Service Representative (CSR) September 2026

Netfor•Indianapolis, IN

11d•Remote

About The Position

Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services. Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico, and Canada. This is a 100% Remote Job (Work from Home). Hours range from 32-40 hours per week for 1st shift, Monday-Friday (5 working days a week). Weekends will be required after training. Netfor operates 24 hours a day, 7 days a week. Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings). Working with a great team of peers, you’ll be supporting client contracts, with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.

Requirements

High school diploma or GED is required
Proven ability to communicate effectively both verbally and in writing.
Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
Must be an independent, motivated worker, and an innovative self-starter.
An effective communicator who understands the importance of listening and being empathetic.
Willingness to learn new skills and ability to adjust to changes quickly.
Must be confident and flexible.
Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements.
Show up, show up on time, and display a helpful attitude.
Strong ability to multitask.
Ability to talk and type at least 35 words per minute.
Desktop or laptop Windows PC (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebooks, and Android systems are NOT compatible).
Operating System - Windows 10
RAM or Memory - 8GB or higher
Processor - I5 9500 or Ryzen 3 3100 or higher
SSD 256GB or higher with at least 100gb of free space.

Nice To Haves

Previous customer service experience preferred
Microsoft Office proficiency is a plus.

Responsibilities

Provide customer support for instructional calls, question-and-answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment.
Answer phone calls with a smile.
Clearly communicate directions in a user-friendly, professional manner.
Clearly document the issue and solution in ticketing software.
Provide timely and accurate information to incoming customer order status and product knowledge requests.
Process customer orders/changes/returns according to established department policies and procedures.
Provide timely feedback to the company regarding service issues or customer concerns.
Thrive on getting positive customer satisfaction survey comments.