Customer Service Representative

Ethos Veterinary Health • Wilmington, NC

35d • Onsite

About The Position

Eastern Carolina Veterinary Medical Center in Wilmington, NC is hiring experienced Client Service Representatives to join their outstanding Specialty teams! This position works directly with 6–8 specialty veterinarians in departments including Internal Medicine, Surgery, Neurology, Oncology, and Sports Medicine and Rehabilitation. As a vital member of our front desk team, you’ll serve as the face of our hospital—providing outstanding service to our clients and crucial support to our medical teams.

Requirements

• Previous veterinary or medical reception experience preferred (specialty or referral experience is a plus!)
• Comfortable handling multi-line phones, detailed scheduling, and fast-paced interactions
• Strong organizational skills and attention to detail
• Ability to work collaboratively across departments and remain calm under pressure
• A team player with excellent communication skills and a client-first mindset
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Nice To Haves

• specialty or referral experience

Responsibilities

• Answering high-volume phone calls and routing them appropriately
• Scheduling new patient consults and follow-up appointments
• Managing patient discharges and check-outs with accuracy and empathy
• Reviewing and organizing referrals and medical records
• Communicating with clients about upcoming visits and care plans
• Coordinating appointment flow across multiple departments and specialists
• Providing professional and friendly service at all times—both in person and over the phone

Benefits

• Paid Time Off benefits available upon hire
• Veterinary Social Worker on Staff at Hospital Location
• Medical, Dental, and Vision Health Insurance Plans
• Discounted Employee Pet Insurance, Pet Services, and Supplies
• 401k Planning, with Employer Matching Structure
• Referral Program
• Uniform Allowance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed