Customer Service Representative
About The Position
As a Customer Service Representative with Pavestone, you will be responsible for providing in-person and on-the-phone customer service to contractors and customers, offering technical assistance for product installation and maintenance, creating accurate invoices/sales orders, collaborating with Outside Sales Representatives, ensuring customer satisfaction, maintaining product knowledge, understanding competitor products, assisting with dispatching and scheduling deliveries, and completing daily paperwork. This is an on-site role and will not be remote or hybrid at any time.
Requirements
- A basic knowledge of Microsoft Office programs.
- Good organizational and communication skills.
- Strong problem-solving skills.
- Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).
Responsibilities
- Providing in-person and on-the-phone customer service to our contractors and customers.
- Providing technical assistance for installing and maintaining the products we sell.
- Creating accurate and complete invoices/sales orders.
- Working with Outside Sales Representatives.
- Ensuring customer satisfaction.
- Maintaining knowledge of products and their applications.
- Knowing competitor products.
- Assisting with dispatching and scheduling deliveries.
- Completing daily paperwork.
Benefits
- Work in a team-oriented environment where collaboration is a priority.
- Achieve your professional goals without sacrificing the balance between work and life.
- A comprehensive benefits package with options to choose what works best for you and your family.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
