CSR (Part-Time)

Boyd Group Services•Worcester, MA

2d•$18 - $22•Onsite

About The Position

Glass America is a respected leader in the auto glass industry. As a Part-Time Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Requirements

Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer facing, front line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process driven with the understanding of how to manage inventory levels.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Must be able to complete background check/MVR and drug screening process.

Nice To Haves

Auto Parts and/or Dispatcher experience is highly desirable.

Responsibilities

Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to provide quotes on our competitively priced installation and repair services.
Take proactive actions to help your team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.