Customer Service Representative at Reva

JBG SMITH•Arlington, VA

1d•$22 - $24•Onsite

About The Position

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch. JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Requirements

Experience in customer service-related fields such as hospitality, retail, or restaurants
Strong interpersonal skills and a desire for learning and professional development
Strong aptitude for computer systems and software
Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING – Demonstrated passion for caring about customers and co-workers alike. PROFESSIONALISM – Professional presentation and superior written and verbal communication skills. EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns. LEADERSHIP – Dependability as a team member who inspires others to achieve excellence. INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

Deliver a warm greeting to residents to make them feel welcome.
Quickly respond to all resident requests and concerns in accordance with JBG SMITH policies to achieve high customer satisfaction. Use creativity to solve problems and drive resident satisfaction.
Work with Residential Centralized Services and leasing team to assist in coordinating lease alteration and lease renewal options and paperwork when needed.
Ensure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies, completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in, coordinating reservation of loading dock and freight elevator, assisting resident as needed with setup of utilities, renter’s insurance, and Internet access.
Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team, coordinating reservation of loading dock and freight elevator, assisting resident as needed with transferring utilities back to building’s name.
Support the assistant manager with administrative and financial duties.
Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
Assist in coordinating community activities and social events to build resident relationships