Customer Service Representative

Window World of Baton Rouge•Seminole, FL

2d•Onsite

About The Position

Customer Service Representative Window World | Tampa, FL Join America's Largest Replacement Window Company! At Window World, we're committed to delivering an exceptional experience from the first phone call to the final installation. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Tampa team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play a vital role in providing outstanding service by answering questions, scheduling appointments, resolving concerns, and ensuring every customer has a positive experience throughout their home improvement journey. If you're looking for a career with an industry leader that values teamwork, customer service, and professional growth, Window World is the place for you.

Requirements

High school diploma or equivalent required.
At least 1 year of customer service or call center experience (2+ years preferred).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Proficiency with Microsoft Office and general computer applications.
Accurate data entry and typing skills.
Positive attitude with a passion for helping customers.
Strong organizational and multitasking skills.
Dependable team player with a strong work ethic.

Responsibilities

Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
Answer customer questions regarding products, services, appointments, and company policies.
Schedule appointments for sales consultations, installations, service calls, and related services.
Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
Maintain accurate customer records and document all customer interactions.
Process customer payments and update customer account information.
Support outbound customer communication initiatives and follow-up programs.
Collaborate with internal departments to ensure timely issue resolution.
Identify opportunities to improve customer satisfaction and internal processes.
Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
Assist with training and onboarding new team members when assigned.
Perform other duties as assigned.