Customer Service Rep(03152) - 1660 S Congress Ave Unit 7
About The Position
Domino’s Customer Service Representatives provide friendly service while taking and processing orders, addressing customer concerns, handling cash, and helping prepare and serve high-quality pizzas. The role includes food preparation, portion control, maintaining hygiene and food safety, cleaning, stocking ingredients, receiving deliveries, operating store equipment, taking inventory, and completing related paperwork. New team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop and advance within Domino’s.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift deliveries weighing up to 50 pounds and carry items including pizza sauce weighing 30 pounds.
- Ability to push or pull trays on dollies, and infrequently navigate stairs or climb a ladder.
- Ability to bend, crouch or squat, reach continuously, and use hands continuously during the day; shaping dough requires frequent, forceful use of forearms and wrists.
- Talking and hearing on the telephone; near- and mid-range vision for most in-store tasks; depth perception; and ability to differentiate between hot and cold surfaces.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders over the phone and in person; receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Prepare high-quality pizzas and other products.
- Follow food and portion control, hygiene, and food safety practices.
- Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
- Operate store equipment and use a computer keyboard or touch screen to enter orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily, and perform general cleaning duties.
- Remove trash and perform other outside tasks as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
