Customer Service Representative

MBO / Cross•Warner, OK

5d•Onsite

About The Position

Serves customers by providing product and service information and resolving product and service problems. The ideal candidate treats the customer's experience as a personal priority, delivering respectful, knowledgeable, and efficient service with a positive attitude. This role involves identifying issues, utilizing available resources, and persistently working to find timely resolutions. Active listening and clear communication of updates are essential to ensure customers and team members feel heard and informed. The goal is to provide an enjoyable and memorable experience that meets or exceeds customer expectations across every interaction.

Requirements

Customer service skills
Verbal and written communication skills
Basic troubleshooting skills
Organization skills
Attention to detail
Basic telecom knowledge
Current Driver’s License
High school diploma or equivalent required
Must be able to lift up to 15 pounds
Requires multitasking and customer interaction

Nice To Haves

No supervisor responsibilities

Responsibilities

Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Ensures a 98% accuracy rate on all service orders.
Takes customer credit information to determine if deposit is required based on work and credit history from customer, per company policy.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Provides excellent customer service by following the company’s customer service standards: Ownership, Professionalism, Troubleshooting, keeping customers informed, and providing customers with an experience beyond their expectations.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Carries out marketing plans and strategies to increase the use of sales.
May assist with area coverage surveys.
May respond to public inquiries on the selection and available of services.
Other duties may be assigned at the discretion of management based on the needs of the business.