Customer Service Representative

Hertz•Edinburgh, IN

41d

About The Position

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies. The role: CUSTOMER SERVICE • Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities. SELLING • Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. PROBLEM SOLVING • Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management. TEAMWORK • Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience. CONTROL & AUDIT • Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. CONTINUOUS IMPROVEMENT • Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.

Requirements

A valid UK or EU driving license
An enthusiastic, flexible and positive attitude towards selling
Previous experience in a customer service, sales or retail environment
Good English skills, enabling you to be a brilliant communicator
You are willing to work on a shift Rota basis, 7 days per week and be flexible.

Responsibilities

Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.