Customer Service Representative

Senske Services Career • Marietta, GA

2d • Onsite

About The Position

Customer Service Representatives are a critical part of Arbor-Nomics as this role is the frontline for the organization that has the responsibility of delighting our customers. We are looking for talented Customer Service Representatives to interface with our customers, provide support and ensure a positive customer experience. The ideal candidate for this role will be a good problem solver, self-driven, an efficient multi-tasker, with great communication skills and a strong work ethic.

Requirements

• High School Diploma
• 1-2 years of experience in a customer service or support role
• Strong phone, communication (verbal and listening) and documentation skills
• Customer focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively

Responsibilities

• Speak with customers to answer product and service-related questions and suggest information about other products and services
• Open customer accounts and document account information
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team performance by accomplishing specified results as needed
• Build sustainable relationships with customers

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities to advance your career – we promote from within!
• Referral bonus
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K
• Paid Holidays
• Paid Vacation
• Fun team celebrations year-round!
• Ability to earn a flexible schedule based on performance!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees